Frequently Asked Questions

Order Placement

How do I place an order?

There are 5 convenient ways to shop from Gaballah Stores:

1. Easily shop using our online platform: shop.gaballah.com 

2. Shop using the Gaballah Stores mobile application available on Google Play and the App Store.

3. Visit any of our branches located at Fifth Settlement, Nasr City, Rehab City, and Mohandessin.

4. Call customer service on +201271655555 to place your order.

5. Send us a message on Facebook Messenger or Instagram DM

How do I return or exchange a product?

• Access the refund and exchange policies here for all the information you may need.

How do I cancel my order?

• To cancel your placed order please notify us by calling +201271655555 or emailing online@gaballah.com. Please note that orders can only be canceled within 24 hours of order placement. Once the order is out for delivery it will be subject to our refund policy.

How do I make changes to an order I already placed?

• To make changes in your placed order please notify us by calling +201271655555 or emailing online@gaballah.com. Please note that changes in orders can only be made within 24 hours of order placement. Once the order is out for delivery it will be subject to our exchange policy.

How can I know if my order has been confirmed?

• You will receive an email confirmation of your order and another once your order is out for delivery.

How do I redeem a gift card online?

• Gift cards can easily be redeemed by entering the serial number located on the back of the card in the coupon code section at checkout. The value will be automatically deducted from your total. Gift cards can only be used once, either in-store or online.
  
  

Payment Facilities

What are the available payment methods?

1. Instant online payment on the website and mobile application

2. Cash or Credit Card on delivery 

3. Credit, cash, or installment payments in any of our branches 

4. Online installments with Bank Misr cards

5. Redeeming gift cards

Do you have installment options?

• Yes, installment-free options are available with Contact, Bank Misr, Al Ahly Bank, Emirates NBD, and QNB when paying in any of our branches and with Bank Misr when paying online.

Are there additional charges that are not mentioned when checking out?

• There are no hidden costs or charges. The cost visible at the end of the checkout process is all that’s required to pay.

Shipping and Delivery

How long does it take for my order to arrive?

• Orders are estimated to arrive in 3 to 7 business days from the order placement but it may vary depending on the delivery location.

How much does shipping cost?

• Shipping charges vary based on items and location. They are automatically calculated at the checkout page. For an accurate estimate of shipping charges please proceed through the checkout process, by entering your items and address.

Are there alternatives if I don’t want the order delivered to my address?

• Yes, you can shop online and pick it up from the store. This service is available at the below branches, free of charge. We will notify you once your order is ready for pickup.

Fifth Settlement: Arena Mall, Banks Complex, New Cairo, Cairo, Egypt 

Nasr City: 41 Makram Ebeid, Al Manteqah as Sadesah, Nasr City, Cairo, Egypt

Rehab City: Rehab Mall 2, 2nd Floor, Shop 135, Rehab City, Cairo, Egypt

Mohandessin: 5 Abo El Mawaheb Street, Aswan Square, Giza, Egypt

Are there additional charges on installation?

• It depends on the brand. All items available on shop.gaballah.com are delivered with the brands’ warranty cards, on which you’ll find their service center contact information for installation. For more information, please call our customer service on +201271655555. 

Products

How do I request a product that’s not available on the website?

• Fill in this online form and we will get back to you with the product availability and price. 

I’m facing a problem with my order, what do I do?

• Please email online@gaballah.com or call +201271655555 and we will gladly assist you with anything you may need.

Do you have more products available than what’s on the website?

• Yes, not everything we have is displayed on our website. Please fill in this online form to request any product you want. We also have entire stores dedicated to home furnishing items and accessories at Mohandessin and Rehab City.

Are all products from Gaballah Stores original?

• Absolutely. All products whether sold online or in-stores are new and original.

Contact Gaballah Stores

How can I contact Gaballah Stores?

• Please email online@gaballah.com, call +201271655555 or send us a message on Facebook Messenger or Instagram DM and we will gladly assist you with anything you may need.

Where are your branches located?

• Access the branch locations page here for all the information regarding branches.

What are your working hours?

• All our branches are open every day from 10 AM to 10 PM. Please feel free to email us at online@gaballah.com or call us on +201271655555 to assist you with anything you need, anytime and any day.

Supplier

How can I become a supplier for Gaballah Stores?

• Please email online@gaballah.com with your profile and information regarding your products.

Can Gaballah Stores supply me with products in bulk?

• Yes, please email online@gaballah.com or fill in this online form and we will get back to you with the availability and prices.

After Sales Service

Are products purchased from Gaballah Stores come with a warranty?

• All items available on shop.gaballah.com are delivered with the brands’ warranty cards, on which you’ll find their service center contact information for installation. We are more than happy to guide you through the process and be of any extra help. To contact customer service, please call +201271655555 or email online@gaballah.com.

When does the warranty period start?

• Product warranty begins counting from the purchasing date found on the invoice. 

Is there an after-sales service available?

• Brands purchased from Gaballah Stores have their dedicated after-sales service centers. Please refer to the warranty card for information regarding your product’s corresponding service center. We are more than happy to guide you through the process and be of any extra help. To contact customer service, please call +201271655555 or email online@gaballah.com.

Careers

Do you have any available employment opportunities?

• Yes. Please email hr@gaballah.com for any inquiries regarding employment opportunities.

General

How can I download the mobile application?

• Gaballah Stores mobile application is available on Google Play and the App Store.

What social media platforms are you available on?

• We’re available on Facebook and Instagram

How can I share my feedback with Gaballah Stores?

• We’re always happy to hear from you, please email online@gaballah.com or fill in this online form.